Privacy policy

This Privacy Policy describes how store.cardano.org (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

CONTACT

After reviewing this policy, if you have additional questions, would like more information about our privacy practices, or lodge a complaint, please contact us by email at  store@cardano.org or by mail using the details provided below:

CF Services GmbH
Rykestraße 26
10405 Berlin
Germany

WHAT KIND OF DATA ARE WE COLLECTING AND WHY?

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. 

See the list below for more information about what Personal Information we collect and why.

We need personal data for handling orders, as well as for delivery and customer communications regarding such orders and verifications. Furthermore, your data will be used for invoicing and debt collection and for handling possible complaints. Regarding payment data, we store only the method of payment and the price in case of returns.

Directly collected data means data which you disclose to us, for example when placing an order or contacting our customer service. Details for directly collected order information:

Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.

Disclosure for a business purpose: shared with our processor Shopify.
Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, wallet details, etc.), email address, and phone number.

SHARING PERSONAL INFORMATION

We may contract with service providers to help us provide our services and fulfil our contracts with you, as described above. In some cases, the third parties may require access to and sub-process some or all of your data on our behalf. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here.

We partner with third-party warehouse and fulfilment service providers to facilitate the storage, packing, and delivery of goods purchased from our store. These providers have access to your personal information, such as your name, delivery address, and order details, solely for the purpose of fulfilling your orders.

We may contract with third-parties, including various store plugins, to supply products and services to you on our behalf. These services encompass a range of functionalities essential to our online store operations, such as payment processing, delivery of goods, search engine optimization, advertising, marketing, and user experience enhancements. For instance, we utilise plugins like ‘judge.me’ to collect and display product and store reviews, contributing to an interactive and customer-informed shopping experience

In addition, We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

RETENTION

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

WHAT ARE YOUR RIGHTS? 

GDPR: If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. 

COOKIES 

A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you do not have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it is their first time visiting or if they are a frequent visitor.

We use cookies to optimise your experience on our Site and to provide our services.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

You can read more about Shopify webshop platform cookies here.

CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

COMPLAINTS

As noted above, if you would like to lodge a complaint, please contact us by email or by mail using the details provided under the “Contact” section above.

Last updated: 01.12.2025